Hospital Policies

Appointment Policy:

We prefer to see patients by appointment to allow ample time for all patients and scheduled surgical procedures. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us or use the email appointment form on our website to schedule your pet’s appointment.

Patient Arrival Policy:

For your pet’s protection and the protection of other pets, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy:

We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, American Express, Discover, Debit, and Care Credit. Our credit card merchant requires an original signature by the cardholder on all credit transactions. If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment. We are also happy to assist with submitting claims to your pet’s insurance company. We do not offer payment plans.

Pet Insurance:

Pet insurance has come a long way in the past several years and now offers a great way for you to protect your pet’s health. Two of the leaders in national pet insurance plans are Trupanion and Pet Plan, but there are several options for pet owners. These pet insurance providers offer great coverage and have different deductible levels to help make your monthly premiums affordable. With these options we can directly submit your invoice for you to be reimbursed, with little-to-no work on your part. In addition to the recommended insurance companies, Roseway Veterinary Hospital will work with other insurance companies of your choice.

Trupanion

Trupanion is pet insurance that is veterinarian recommended, accepted everywhere, and has 90 percent coverage with unlimited payouts! This insurance covers any injuries, accidents, or illnesses once your pet is insured—not including any pre-existing conditions.

Learn more about Trupanion.

Petplan

Petplan is one of the largest pet insurance providers in the world. Their unique products, customer service and in-depth knowledge of pet health are why more veterinarians around the world recommend Petplan pet insurance.

Learn more about Petplan.

Care Credit:

CareCredit helps pay for out-of-pocket expenses for you, your pet, and your family! Once you are approved, you can use it again and again to help manage health costs.

CareCredit is different from a regular credit card—there is a shorter-term financing option of six months with no interest on purchases/services of $200 or more when you pay the full amount due by the end of the promotional period. Otherwise, interest is charged from the original purchase date.

Learn more about CareCredit.

Return Policy:

Products that have left our facility cannot be returned. However, according to manufacturer guarantee, unopened bags of dog and cat food may be returned or exchanged.

Prescription Policy:

Prescription Refills. Please give us as much notice as possible when refills are needed.

We do not recommend purchasing your pet’s medications from unknown online pharmacies. Please talk with us first before purchasing your pet’s medications from another source. You will find our in-house pharmacy prices are very competitive with online pharmacies. Please be aware that you pet is required by law to be examined at least once in the past year to continue to refill medications.

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